Head to head · Last verified Nov 6, 2026
Zoho Desk vs Freshdesk Who uses which, and who's switching.
We see 16,057 companies using Zoho Desk and 14,290 using Freshdesk. In the last 12 months, 4,142 started on Zoho Desk and 5,752 on Freshdesk. 210 moved from Zoho Desk to Freshdesk, and 221 the other way.
16,057Companies using Zoho Desk
14,290Companies using Freshdesk
431Switched between them
Over time
New customers, month by month.
Switching
Who moves which way.
Companies that stopped using one and started using the other since Nov 6, 2025.
Zoho Desk
By company size.
Freshdesk
By company size.
Zoho Desk
Top industries.
Freshdesk
Top industries.
Questions
Zoho Desk vs Freshdesk, answered.
Zoho Desk is used by more of the companies we see: 16,057 against 14,290.
In the last 12 months, 4,142 companies started using Zoho Desk and 5,752 started using Freshdesk.
Since Nov 6, 2025, 210 moved from Zoho Desk to Freshdesk and 221 moved from Freshdesk to Zoho Desk.
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