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Switching · Last verified Nov 6, 2026

Companies switching from Freshdesk to Zendesk 219 since Jan 1, 2026.

219 companies stopped using Freshdesk and started using Zendesk since Jan 1, 2026, and 263 went the other way. For the median company, the two changes were 110 days apart.

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FreshdeskZendesk
219Freshdesk → Zendesk
263Zendesk → Freshdesk
110 daysMedian gap between the changes
Real switches

How it unfolded.

The latest 3 moves from Freshdesk to Zendesk, step by step.

LIFT Enrichment
  1. Jul 4, 2026Started using ZendeskWeb
  2. Nov 6, 2026Stopped using FreshdeskWeb
Intercountry
  1. Jul 25, 2026Started using ZendeskWeb
  2. Nov 5, 2026Stopped using FreshdeskWeb
Footprint Project
  1. Sep 7, 2026Stopped using FreshdeskWeb
  2. Nov 4, 2026Started using ZendeskWeb
Who switched

Companies that made the move.

CompanyCountryStarted ZendeskStopped FreshdeskSignalLIFT Enrichmentliftenrichment.com—Jul 4, 2026Nov 6, 2026WebIntercountryintercountry.comFRJul 25, 2026Nov 5, 2026WebFootprint Projectfootprintproject.orgUSNov 4, 2026Sep 7, 2026WebEvaratus (Formerly Scaler AI Labs)evaratus.com—Nov 3, 2026Oct 11, 2026WebDawa Life Sciencesdawalifesciences.comKENov 3, 2026Apr 1, 2026WebAzvalor Asset Managementazvalor.comESNov 1, 2026Aug 6, 2026WebOptiMantraoptimantra.comUSJun 20, 2026Oct 28, 2026WebLepton Softwareleptonsoftware.comINApr 3, 2026Oct 27, 2026WebFranck Provost Parisfranckprovost.comFROct 26, 2026Apr 2, 2026WebChilwell Schoolchilwellschool.co.ukGBMar 23, 2026Oct 25, 2026WebAuto Plastekautoplastek.comMXApr 16, 2026Oct 24, 2026WebAC Direct Africaacdirect.co.zaZAJun 22, 2026Oct 23, 2026Web
Showing 12 of 219Get alerts for new switches
Order

Which change comes first.

Started Zendesk first76%
Stopped Freshdesk first23%
Both on the same day1%
D0JFMAMJJASO25
Freshdesk → Zendesk switches, per monthDec 2025 – Oct 2026
Questions

Freshdesk to Zendesk, answered.

219 since Jan 1, 2026: each stopped using Freshdesk and started using Zendesk in that time. 263 moved the other way.

For the median company, the two changes were 110 days apart.

Started Zendesk first: 76% of the companies we saw.

We record a drop when the signals for Freshdesk go away, and an adoption when we first see Zendesk, for example in website code or DNS records. A switch is both, at the same company.

More on Freshdesk
Companies using Freshdesk14,290Companies leaving Freshdesk2,079Zendesk to Freshdesk263Zendesk vs FreshdeskFreshdesk to Intercom63Intercom vs FreshdeskFreshdesk to Zoho Desk221Zoho Desk to Freshdesk210Zoho Desk vs FreshdeskHelp desk market share
SwitchingAll switches we trackRelated
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