Market share · Last verified Nov 6, 2026
Help desk market share Across 82,173 companies.
Across the 82,173 company installs we see in Help desk, Zendesk leads with 29.4%, followed by Intercom at 23%. Shares count companies, not revenue.
82,173Company installs in Help desk
29.4%Zendesk share
5Vendors compared
Switching
Who moves to whom.
Companies that stopped using one vendor and started using another since Nov 6, 2025. Darker cells mean more switches.
From ↓ · To →ZendeskIntercomZoho DeskFreshdeskGorgiasZendesk—5814726327Intercomn/a—n/an/an/aZoho Desk13738—2102Freshdesk21963221—10Gorgias4005—
n/a: we don't see drops for Intercom yet, so moves away from it aren't counted. Moves to it are.
By company size
Share by company size.
51–200 staff
201–500 staff
501–1,000 staff
1,001–5,000 staff
5,001–10,000 staff
10,001+ staff
How we count
Every signal behind the numbers.
MX recordsDomain names
Microsoft 365 behind MimecastShows adoptionDomain names 9
Subdomains and tenants 7
Certificates 4
Website and app 12
Hiring 8
People 6
Company news 7
Vendors and partners 7
Public records 6
Code and infrastructure 8
Incumbent events 4
Questions
Help desk market share, answered.
Zendesk, with 29.4% of the 82,173 company installs we see in Help desk. Intercom is second at 23%.
By the number of companies where we see each tool in use, not by revenue or seats. A company that uses two of these tools counts for both.
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