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Switching · Last verified Nov 6, 2026

Companies switching from Zendesk to Freshdesk 263 since Nov 6, 2025.

263 companies stopped using Zendesk and started using Freshdesk since Nov 6, 2025, and 219 went the other way. For the median company, the two changes were 157 days apart.

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ZendeskFreshdesk
263Zendesk → Freshdesk
219Freshdesk → Zendesk
157 daysMedian gap between the changes
Real switches

How it unfolded.

The latest 3 moves from Zendesk to Freshdesk, step by step.

Life Alive Café
  1. Mar 17, 2026Started using FreshdeskWeb
  2. Nov 6, 2026Stopped using ZendeskWeb
Halamama
  1. Apr 2, 2026Started using FreshdeskWeb
  2. Nov 4, 2026Stopped using ZendeskWeb
Fluitronic
  1. Apr 10, 2026Started using FreshdeskWeb
  2. Nov 4, 2026Stopped using ZendeskWeb
Who switched

Companies that made the move.

CompanyCountryStarted FreshdeskStopped ZendeskSignalLife Alive Cafélifealive.comUSMar 17, 2026Nov 6, 2026WebHalamamahalamama.comQAApr 2, 2026Nov 4, 2026WebFluitronicfluitronic.esESApr 10, 2026Nov 4, 2026WebEcosave Gas and Powerecosavegasandpower.comGBApr 18, 2026Nov 3, 2026WebChiefAIOfficer.comchiefaiofficer.comUSNov 6, 2025Nov 2, 2026WebCCAP câbleccapcable.comCAJul 30, 2026Nov 2, 2026WebAlphaESSalphaess.comCNOct 13, 2026Nov 1, 2026WebWebrexwebrexstudio.comINApr 15, 2026Oct 31, 2026WebTubeBuddytubebuddy.comUSJun 29, 2026Oct 31, 2026WebTrualliant Business Process Outsourcing Inctrualliant.comPHOct 31, 2026Oct 2, 2026WebWayvidawayvida.comINOct 31, 2026Dec 13, 2025WebSt. Dalfourstdalfour.comFRSep 18, 2026Oct 30, 2026Web
Showing 12 of 263Get alerts for new switches
Order

Which change comes first.

Started Freshdesk first71%
Stopped Zendesk first27%
Both on the same day2%
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Zendesk → Freshdesk switches, per monthDec 2025 – Oct 2026
Questions

Zendesk to Freshdesk, answered.

263 since Nov 6, 2025: each stopped using Zendesk and started using Freshdesk in that time. 219 moved the other way.

For the median company, the two changes were 157 days apart.

Started Freshdesk first: 71% of the companies we saw.

We record a drop when the signals for Zendesk go away, and an adoption when we first see Freshdesk, for example in website code or DNS records. A switch is both, at the same company.

More on Zendesk
Companies using Zendesk24,121Companies leaving Zendesk1,636Zendesk to Intercom58Zendesk vs IntercomZendesk to Zoho Desk147Zoho Desk to Zendesk137Zendesk vs Zoho DeskFreshdesk to Zendesk219Zendesk vs FreshdeskHelp desk market share
SwitchingAll switches we trackRelated
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