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Switching · Last verified Nov 6, 2026

Companies switching from Zoho Desk to Freshdesk 210 since Nov 6, 2025.

210 companies stopped using Zoho Desk and started using Freshdesk since Nov 6, 2025, and 221 went the other way. For the median company, the two changes were 124 days apart.

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Zoho DeskFreshdesk
210Zoho Desk → Freshdesk
221Freshdesk → Zoho Desk
124 daysMedian gap between the changes
Real switches

How it unfolded.

The latest 3 moves from Zoho Desk to Freshdesk, step by step.

Softcell Technologies Global Pvt. Ltd.
  1. Jun 28, 2026Started using FreshdeskWeb
  2. Oct 30, 2026Stopped using Zoho DeskWeb
Sola
  1. Feb 21, 2026Started using FreshdeskWeb
  2. Oct 30, 2026Stopped using Zoho DeskWeb
Paragon Application Systems
  1. Apr 21, 2026Started using FreshdeskWeb
  2. Oct 28, 2026Stopped using Zoho DeskWeb
Who switched

Companies that made the move.

CompanyCountryStarted FreshdeskStopped Zoho DeskSignalSoftcell Technologies Global Pvt. Ltd.softcell.comINJun 28, 2026Oct 30, 2026WebSolasolapayments.comUSFeb 21, 2026Oct 30, 2026WebParagon Application Systemsparagonedge.comUSApr 21, 2026Oct 28, 2026WebHot Topichottopic.comUSSep 28, 2026Oct 27, 2026WebLexitaslexitaslegal.comUSOct 27, 2026May 25, 2026WebGeneral Plastics & Composites LPgenplastics.comUSJun 4, 2026Oct 26, 2026WebFlextockflextock.comEGJul 10, 2026Oct 26, 2026WebAutologicaautologica.comARApr 16, 2026Oct 24, 2026WebAW Rostamani Groupawrgroup.comAEApr 16, 2026Oct 24, 2026WebWorktualworktual.comGBNov 12, 2025Oct 23, 2026WebTimes Traveltimestravel.comGBMar 20, 2026Oct 22, 2026WebThird Spacethirdspace.londonGBMay 21, 2026Oct 22, 2026Web
Showing 12 of 210Get alerts for new switches
Order

Which change comes first.

Started Freshdesk first71%
Stopped Zoho Desk first28%
Both on the same day1%
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Zoho Desk → Freshdesk switches, per monthDec 2025 – Oct 2026
Questions

Zoho Desk to Freshdesk, answered.

210 since Nov 6, 2025: each stopped using Zoho Desk and started using Freshdesk in that time. 221 moved the other way.

For the median company, the two changes were 124 days apart.

Started Freshdesk first: 71% of the companies we saw.

We record a drop when the signals for Zoho Desk go away, and an adoption when we first see Freshdesk, for example in website code or DNS records. A switch is both, at the same company.

More on Zoho Desk
Companies using Zoho Desk16,057Companies leaving Zoho Desk1,088Zoho Desk to Zendesk137Zendesk to Zoho Desk147Zendesk vs Zoho DeskZoho Desk to Intercom38Intercom vs Zoho DeskFreshdesk to Zoho Desk221Zoho Desk vs FreshdeskHelp desk market share
SwitchingAll switches we trackRelated
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