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Leavers · Last verified Nov 6, 2026

Companies leaving Freshdesk Spotted the week they go.

2,079 companies stopped using Freshdesk in the last 90 days. 513 of this year's leavers have already started using a rival. Here is who, and where they went.

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Companies dropping Freshdesk, per monthDec 2025 – Oct 2026
2,079Stopped in the last 90 days
10,241Stopped in the last 12 months
513Moved to a rival we track
Who's leaving

Freshdesk accounts, latest first.

Each row shows when the tool went away and, when we saw it, the rival they moved to.

CompanyIndustrySizeMoved toStoppedSignalLighthouseAIlighthouseai.comPharmaceutical Manufacturing51–200—Nov 6, 2026WebLIFT Enrichmentliftenrichment.comEducation51–200ZendeskNov 6, 2026WebLawSikholawsikho.comHigher Education201–500—Nov 6, 2026WebLansweeperlansweeper.comSoftware Development201–500—Nov 6, 2026WebLa La Landlalalandcafe.comFood & Beverages501–1,000Zoho DeskNov 5, 2026WebKínvorikinvori.comIT Services and IT Consulting201–500—Nov 5, 2026Webshiftjoinshift.comInternet Marketplace Platforms10,001+—Nov 5, 2026WebIxpandit Fintech Factoryixpandit.comFinancial Services51–200—Nov 5, 2026WebiPROMOTEuipromoteu.comAdvertising Services51–200—Nov 5, 2026WebIntercountryintercountry.comE-learning201–500ZendeskNov 5, 2026WebInoviuminovium.comIT Services and IT Consulting11–50—Nov 5, 2026WebIndiVillage Tech Solutionsindivillage.comIT Services and IT Consulting501–1,000—Nov 5, 2026Web
Showing 12 of 2,079Get these as alerts
Where they go

Destinations.

Share of leavers that started using a rival in the same period.

Zoho Desk43%
Zendesk43%
Intercom12%
Gorgias2%
Who leaves

Leavers by company size.

2–10 staff4%
11–50 staff30%
51–200 staff35%
201–500 staff15%
501–1,000 staff6%
1,001–5,000 staff6%
5,001–10,000 staff1%
10,001+ staff2%
For sellers

Selling against Freshdesk? Hear about it the same week.

Track Freshdesk and get an email, Slack or webhook alert when one of its customers drops it or adopts a rival.

Team chat · #competitor-alerts
IncumbentlyApp · 9:41
3 new changes across your toolsCorvid Labs dropped Freshdesk
  • DNS Dropped Freshdesk: Corvid Labs (corvidlabs.com)
  • Web Adopted Zoho Desk: Corvid Labs (corvidlabs.com)
  • DNS Dropped Freshdesk: Saltbox Retail (saltboxretail.com)
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Illustrative · email on every plan, Slack or any webhook on Max
Questions

Leaving Freshdesk, answered.

2,079 companies stopped using Freshdesk in the last 90 days, and 10,241 in the last 12 months.

Of the leavers we saw start a rival, the most moved to Zoho Desk (43%), then Zendesk (43%).

We record a drop when the signals for Freshdesk, such as its code on the company's website or its DNS records, go away.

More on Freshdesk
Companies using Freshdesk14,290Freshdesk to Zendesk219Zendesk to Freshdesk263Zendesk vs FreshdeskFreshdesk to Intercom63Intercom vs FreshdeskFreshdesk to Zoho Desk221Zoho Desk to Freshdesk210Zoho Desk vs FreshdeskHelp desk market share
LeavingAll tools we trackRelated

Leaver destinations cover drops since Jan 1, 2026.

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