Head to head · Last verified Nov 6, 2026

Intercom vs Zoho Desk Who uses which, and who's switching.

We see 18,904 companies using Intercom and 16,057 using Zoho Desk. In the last 12 months, 956 started on Intercom and 4,142 on Zoho Desk. 0 moved from Intercom to Zoho Desk, and 38 the other way.

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18,904Companies using Intercom

16,057Companies using Zoho Desk

38Switched between them

Over time

New customers, month by month.

IntercomDec 2025 – Oct 2026

Zoho DeskDec 2025 – Oct 2026

Switching

Who moves which way.

Companies that stopped using one and started using the other since Nov 6, 2025.

Intercom → Zoho Desk0companies Zoho Desk → Intercom38companies

Intercom

By company size.

2–10 staff5%

11–50 staff42%

51–200 staff32%

201–500 staff10%

501–1,000 staff4%

1,001–5,000 staff4%

5,001–10,000 staff1%

10,001+ staff2%

Zoho Desk

By company size.

2–10 staff11%

11–50 staff41%

51–200 staff26%

201–500 staff12%

501–1,000 staff5%

1,001–5,000 staff4%

5,001–10,000 staff1%

10,001+ staff1%

Intercom

Top industries.

Software Development21%

IT Services and IT Consulting10%

Technology, Information and Internet10%

Financial Services5%

Advertising Services3%

Zoho Desk

Top industries.

IT Services and IT Consulting7%

Software Development6%

Financial Services4%

Hospitals and Health Care3%

Real Estate3%

Questions

Intercom vs Zoho Desk, answered.

Is Intercom or Zoho Desk more popular?

Intercom is used by more of the companies we see: 18,904 against 16,057.

Which is growing faster?

In the last 12 months, 956 companies started using Intercom and 4,142 started using Zoho Desk.

Are more companies moving from Intercom to Zoho Desk or the other way?

Since Nov 6, 2025, 0 moved from Intercom to Zoho Desk and 38 moved from Zoho Desk to Intercom.

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