Head to head · Last verified Nov 6, 2026

Zoho Desk vs Gorgias Who uses which, and who's switching.

We see 16,057 companies using Zoho Desk and 8,801 using Gorgias. In the last 12 months, 4,142 started on Zoho Desk and 1,758 on Gorgias. 2 moved from Zoho Desk to Gorgias, and 0 the other way.

16,057Zoho Desk8,801Gorgias
16,057Companies using Zoho Desk
8,801Companies using Gorgias
2Switched between them
Over time

New customers, month by month.

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Zoho DeskDec 2025 – Oct 2026
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GorgiasDec 2025 – Oct 2026
Switching

Who moves which way.

Companies that stopped using one and started using the other since Nov 6, 2025.

Zoho Desk

By company size.

2–10 staff11%
11–50 staff41%
51–200 staff26%
201–500 staff12%
501–1,000 staff5%
1,001–5,000 staff4%
5,001–10,000 staff1%
10,001+ staff1%
Gorgias

By company size.

1 employee staff1%
2–10 staff55%
11–50 staff29%
51–200 staff11%
201–500 staff2%
501–1,000 staff1%
1,001–5,000 staff1%
Zoho Desk

Top industries.

IT Services and IT Consulting7%
Software Development6%
Financial Services4%
Hospitals and Health Care3%
Real Estate3%
Gorgias

Top industries.

Retail45%
Retail Apparel and Fashion11%
Manufacturing5%
Wellness and Fitness Services4%
Personal Care Product Manufacturing4%
Questions

Zoho Desk vs Gorgias, answered.

Zoho Desk is used by more of the companies we see: 16,057 against 8,801.

In the last 12 months, 4,142 companies started using Zoho Desk and 1,758 started using Gorgias.

Since Nov 6, 2025, 2 moved from Zoho Desk to Gorgias and 0 moved from Gorgias to Zoho Desk.

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