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Switching · Last verified Nov 6, 2026

Companies switching from Zendesk to Intercom 58 since Nov 6, 2025.

58 companies stopped using Zendesk and started using Intercom since Nov 6, 2025, and 0 went the other way. For the median company, the two changes were 124 days apart.

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ZendeskIntercom
58Zendesk → Intercom
Intercom → Zendesk
124 daysMedian gap between the changes
Real switches

How it unfolded.

The latest 3 moves from Zendesk to Intercom, step by step.

Gradtwin
  1. Jun 12, 2026Started using IntercomWeb
  2. Nov 4, 2026Stopped using ZendeskWeb
Cozymeal, Inc.
  1. Feb 25, 2026Started using IntercomWeb
  2. Nov 3, 2026Stopped using ZendeskWeb
Arlettie Paris
  1. Oct 24, 2026Stopped using ZendeskWeb
  2. Nov 1, 2026Started using IntercomWeb
Who switched

Companies that made the move.

CompanyCountryStarted IntercomStopped ZendeskSignalGradtwingradtwin.com—Jun 12, 2026Nov 4, 2026WebCozymeal, Inc.cozymeal.comUSFeb 25, 2026Nov 3, 2026WebArlettie Parisarlettie.comFRNov 1, 2026Oct 24, 2026WebQuerriquerri.comUSMar 19, 2026Oct 29, 2026WebMediaflymediafly.comUSOct 28, 2026Jul 1, 2026WebYoctottayoctotta.comINApr 7, 2026Oct 23, 2026WebAilyticsailytics.aiSGOct 23, 2026Feb 7, 2026WebMarqiimarqii.comUSApr 12, 2026Oct 19, 2026WebInncirclesinncircles.comUSJan 6, 2026Oct 18, 2026WebGuiminiguimini.comFROct 18, 2026Sep 15, 2026WebContactLoopcontactloop.comUSMar 14, 2026Oct 16, 2026WebEarnFlexearnflex.comGBOct 16, 2026Jul 2, 2026Web
Showing 12 of 58Get alerts for new switches
Order

Which change comes first.

Started Intercom first62%
Stopped Zendesk first38%
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Zendesk → Intercom switches, per monthDec 2025 – Oct 2026
Questions

Zendesk to Intercom, answered.

58 since Nov 6, 2025: each stopped using Zendesk and started using Intercom in that time. 0 moved the other way.

For the median company, the two changes were 124 days apart.

Started Intercom first: 62% of the companies we saw.

We record a drop when the signals for Zendesk go away, and an adoption when we first see Intercom, for example in website code or DNS records. A switch is both, at the same company.

More on Zendesk
Companies using Zendesk24,121Companies leaving Zendesk1,636Zendesk vs IntercomZendesk to Zoho Desk147Zoho Desk to Zendesk137Zendesk vs Zoho DeskZendesk to Freshdesk263Freshdesk to Zendesk219Zendesk vs FreshdeskHelp desk market share
SwitchingAll switches we trackRelated
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