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Leavers · Last verified Nov 6, 2026

Companies leaving Zendesk Spotted the week they go.

1,636 companies stopped using Zendesk in the last 90 days. 495 of this year's leavers have already started using a rival. Here is who, and where they went.

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Companies dropping Zendesk, per monthDec 2025 – Oct 2026
1,636Stopped in the last 90 days
7,903Stopped in the last 12 months
495Moved to a rival we track
Who's leaving

Zendesk accounts, latest first.

Each row shows when the tool went away and, when we saw it, the rival they moved to.

CompanyIndustrySizeMoved toStoppedSignalLiyana Healthcare Plc.(Yanet Hospitals)liyanahealthcare.comHospitals and Health Care501–1,000—Nov 6, 2026WebLex Leisurelexleisure.org.ukWellness and Fitness Services1,001–5,000—Nov 6, 2026WebLGD Branding + Marketinglgdcom.comAdvertising Services2–10Zoho DeskNov 6, 2026WebLiberty Assured Limitedlibertyassured.comFinancial Services201–500—Nov 6, 2026WebLiceo Bicentenarioliceobicentenariotemuco.clPrimary and Secondary Education2–10—Nov 6, 2026WebLife Alive Cafélifealive.comRestaurants201–500FreshdeskNov 6, 2026WebLatam Trade Capitallatamtradecapital.comFinancial Services201–500—Nov 6, 2026WebSeguros Monumentallamonumental.com.doInsurance51–200—Nov 5, 2026WebKentucky Venueskyvenues.comEntertainment Providers1,001–5,000—Nov 5, 2026WebKnowles Logisticsknowleslogistics.comTransportation, Logistics, Supply Chain and Storage501–1,000—Nov 5, 2026WebJurado Nacional de Eleccionesjne.gob.peGovernment Administration501–1,000—Nov 5, 2026WebJohnny Biggjohnnybigg.comRetail51–200—Nov 5, 2026Web
Showing 12 of 1,636Get these as alerts
Where they go

Destinations.

Share of leavers that started using a rival in the same period.

Freshdesk53%
Zoho Desk30%
Intercom12%
Gorgias5%
Who leaves

Leavers by company size.

2–10 staff5%
11–50 staff30%
51–200 staff30%
201–500 staff15%
501–1,000 staff7%
1,001–5,000 staff8%
5,001–10,000 staff2%
10,001+ staff2%
For sellers

Selling against Zendesk? Hear about it the same week.

Track Zendesk and get an email, Slack or webhook alert when one of its customers drops it or adopts a rival.

Team chat · #competitor-alerts
IncumbentlyApp · 9:41
3 new changes across your toolsCorvid Labs dropped Zendesk
  • DNS Dropped Zendesk: Corvid Labs (corvidlabs.com)
  • Web Adopted Freshdesk: Corvid Labs (corvidlabs.com)
  • DNS Dropped Zendesk: Saltbox Retail (saltboxretail.com)
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Illustrative · email on every plan, Slack or any webhook on Max
Questions

Leaving Zendesk, answered.

1,636 companies stopped using Zendesk in the last 90 days, and 7,903 in the last 12 months.

Of the leavers we saw start a rival, the most moved to Freshdesk (53%), then Zoho Desk (30%).

We record a drop when the signals for Zendesk, such as its code on the company's website or its DNS records, go away.

More on Zendesk
Companies using Zendesk24,121Zendesk to Intercom58Zendesk vs IntercomZendesk to Zoho Desk147Zoho Desk to Zendesk137Zendesk vs Zoho DeskZendesk to Freshdesk263Freshdesk to Zendesk219Zendesk vs FreshdeskHelp desk market share
LeavingAll tools we trackRelated
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